
Others mention this as well but from the box of 12 one of them had a broken pick. I'm deducting a star for this because the box wasn't particularly damaged in transit, leading me to believe they just didn't pay attention to packaging the items. In my case I found a broken tab and used liquid plastic (I link below) to secure the plastic tab and then put the spring loaded retainer back on and installed with no problems. I wouldn't recommend using anything weaker than liquid plastic due to the spring tension. Since liquid plastic glue isn't within reach of most people, I think it's generous to just deduct one star. I haven't tried customer service so I can't comment on that. Aside from having to fix one of the 12 straight away the headlights are good and it will probably be hard to beat the price so I'm happy with this product. Bondic Liquid Plastic: https://www.amazon.com/Bondic-Activated-Waterproof-Resistant-Adhesive/dp/B018IBEHQU/ref=sr_1_1_sspa?dchild=1&keywords=bondic&qid=1625542275&s=home-garden&sr=1-1-spons&psc= 1&smid=A2FQ5GG01HBOZ1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUFYQTk0UkI5VTY3TzImZW5jcnlwdGVkSWQ9QTA0OTQ5NTcxTVhWMk5HSDRGQlVKJmVuY3J5cHRlZEFkSWQ9QTAzOTkwNTExU1BTSTRSREdGV1FaJndpZGdldE5hbWU9c3BfYXRmJmFjdGlvbj1jbGlja1JlZGlyZWN0JmRvTm90TG9nQ2xpY2s9dHJ1ZQ==

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