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Iran, Tehran
1 Level
693 Review
79 Karma

Review on MONOOC by John Naidu

Revainrating 1 out of 5

An Online Store that Doesn't Live Up to Expectations, According to MONOOC's Product Manager

Exploring the online store of MONOOC was very exciting for me because I work in product management and have a strong interest in fashion. On the other hand, I was underwhelmed by the quality of the products as well as the unimpressive level of customer support that was provided to me during my shopping experience. In spite of the fact that the website and the explanations of the products were appealing, the actual experience was quite different. The shoes and clothing that I purchased were of low quality, with loose threads and materials that were of poor quality overall. The jewelry did not live up to my expectations in terms of its sophistication and refinement, and it did not stand out in any way. When I attempted to bring my concerns to the attention of the customer service team, however, they did not respond and they were not helpful. My feelings of frustration and dissatisfaction stem from their failure to communicate with me and their lack of interest in finding solutions to my problems. As a product manager, I was hoping for a more satisfying shopping experience when I visited MONOOC's online store. Unfortunately, my expectations were not met by the overall quality of their products or the support they provided to customers. I would not suggest this store to anyone looking for fashionable items that are also of good quality, and I would advise customers to look into other possibilities instead.

img 1 attached to MONOOC review by John Naidu



Pros
  • Deliveries made quickly and reliably to save time and effort for shoppers.
Cons
  • Lack of comprehensive product details.