I like that it is very easy for me as an individual user (non-admin) to use this tool without having any difficulty at all! This program has allowed us access back into our email accounts which we were unable too do because of some sort of issue with Outlook's server settings or something along those lines.
Honestly, when you're stuck in these situations where your only recourse seems to be contacting Microsoft support - sometimes they can help but other times there are issues/limitations put upon them by their own products such problems have occurred more often than not recently. So using another third party app was what worked best here since my client had no control over his computer nor could he contact techs from microsoft directly due to time constraints etc so i needed one quick solution.