STATITE toilet seat hardware was incomplete. Only one of the two special and proprietary nuts required to tighten the toilet seat had the required seal. Without the two special patented nuts, I would not be able to tighten the toilet seat and prevent it from rocking. The attached photo shows one of the specially designed long nuts without a seal. UPDATE: I really appreciate the customer support. After calling Mayfair and getting amazing support to get the missing part I upgraded my rating to 5 stars. This is a very good toilet seat with excellent customer support from Mayfair.
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