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Latvia, Riga
1 Level
695 Review
38 Karma

Review on Yanlu by Eric Budd

Revainrating 1 out of 5

The Yanlu Company Does Not Provide Products or Services of a High Quality

My interactions with Yanlu, a business that markets itself as providing boys with high-quality apparel, footwear, and jewelry, left much to be desired, despite the fact that the company makes these claims. After placing an order with them through their online store, I was let down to discover that the products I had received were of poor quality and did not resemble the photographs at all. The website was difficult to understand overall, with a confusing layout and a restricted number of options to choose from. Even when I did discover something I was interested in purchasing, the checkout process was painfully slow and prone to crashing, which added even more aggravation to an already upsetting and unsatisfying experience. To make matters even worse, when I tried to contact Yanlu's customer support team to address my concerns, I was met with staff that was dismissive and unhelpful, and they showed no interest in resolving my issues. This made the situation even more frustrating. They did not want to give me a refund or an exchange, so I was stuck with products that were useless to me and a waste of the money I had worked so hard to acquire. My time spent with Yanlu was, on the whole, marred by feelings of dissatisfaction and annoyance. Because the company does not live up to its promises of providing customers with high-quality goods and services, I would advise anyone who is contemplating doing business with them to reconsider their decision. Those in search of dependable and high-quality boys' clothing and accessories can do better by looking elsewhere. There are other choices available.

Pros
  • Multiple options available
Cons
  • The quality of customer support is subpar.