As a paying customer, I am exceedingly dissatisfied with the service that Aiyun provides. After placing an order for some power tools and accessories, I was assured that my purchase would be delivered quickly. However, it took more than a week for my order to appear, and when it finally did, there were several things missing from it. When I contacted Aiyun's customer support team, I was met with indifference and a lack of concern, which made an already difficult situation even more difficult. They did not demonstrate any sense of urgency in resolving my problem and provided no explanation for either the delay or the items that were not provided. My emotions have been dominated by feelings of annoyance and despondency as a result of the entire ordeal. My search for a trustworthy online store to fulfill my requirements for house improvement was led to Aiyun, but the site has not lived up to my expectations. In the future, I will move my company's operations somewhere else.