The system is very intuitive and easy to use for our users. It's been great to be able to have such an effective tool at their fingertips! We are still in process of learning more about how it can improve upon itself but so far everything has worked well. I haven't found anything that I dislike thus far. If you're looking into this product please make sure you do thorough research as there are other solutions out there that may work better for you. This was not what we were expecting once we started researching. However, after speaking with several customer service representatives from Adera they assured us that this would change over time and become much easier to navigate than its predecessor. They also recommended doing some research online before purchasing.