These flaws were discovered almost soon after the purchase (in December), but I remained hopeful that they would be rectified in the subsequent iterations of the product. The first time I contacted customer care was in February. At that location, they gave me the proverbial "shoulder shrug" and told me that it was essential to eat the version of the operating system and then phone them. ated, waited for the issue to replicate itself, and called once again. Support started looking everywhere but in the device itself for a solution, including the SIM card, the quality of the transmission, and whatever else they could find. After carrying through all of the stupid recommendations, I started to wait for a call at the agreed-upon day and time. Naturally, no one got in touch with us again. Following an independent call, I was connected to a new specialist, and during our conversation everything seemed to go in a circle (sim card, communication, lunar eclipse, etc.). As a consequence, the specialist was very pleased when he discovered that the OS firmware on my device was once again out of date, and he demanded that I update it. Once a specific amount of time had passed, the flaw was still present throughout the system, and there were no plans to remedy it. Again, I independently contacted support, and the specialist took the reports he needed and said he would call back in a week. The firmware version was already the most recent available at the time. O miracle! But they did actually get in touch with me again. It informed me that a new version of the operating system had been issued during the course of the previous week, that I was required to update at this time, and that someone would get in touch with me in one week. They finally got in touch with me a week later and said that the bug engineers had been given an order to download the program and reproduce the bug within half an hour of receiving the order. The criteria was initially impossible to meet because the bug occurs randomly and only after the phone has been inactive for a period of time. In general, this leads to the following conclusion: the customer support service does not even make an attempt to investigate uncommon bugs; instead, they openly play football and dynamite on you. And this despite the fact that I had previously consented to merely replacing the broken equipment with a functional one.
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