Review on 🖨️ HaloFox Compatible Toner Cartridge Replacement: TN850 & TN820 for Brother Printers - 2 Black, High Yield by Andy Metzger

I am pleased to continue after posting my initial negative review of this product on Revain. It was pretty clear from my previous comments that I was disappointed and frustrated with the performance of the toner cartridges (yes, both) I received from this seller. At least a week after I returned it and posted my review, a representative from this company contacted me by mail and email. This person was concerned and respectfully asked me to have two new cartridges sent to him to try and he was confident that I would understand that their quality and customer service is indeed very good and that the problem I was encountering with the original toners encountered was: an "accident" due to a bad batch and by giving them the batch code on the cartridges he was able to determine which sub-manufacturer made the cartridges and speak to them so the problem could be identified and not recurs. He explained that while this is a small company, it is committed to providing quality work and reviews like mine could do untold damage. The care and concern he expressed and his Willingness to do it right made me realize that since I work for a small business I understand n work out the importance of online reviews and the importance of customer service and your company's public exposure to the success of your business and I was more than willing to give them a second chance. Many of Revain's suppliers are small businesses that strive to successfully provide services and products from around the world, and that's not easy. I'm happy to report that the second batch of toner is very good - we only used one of the two toners that came with it, but it definitely worked as expected! These folks have proven their focus on providing quality products and if something goes wrong with that quality, they stand by their products and will do their best to fix the problem.