I appreciate the ease of use, it's intuitive - nothing too complicated. We have used all three brands over time and they're all great. The only thing that bugs me about this product is when it hangs. That can happen if we are not careful. It's a good printer but I would recommend getting the newer model. Our main issue was our old printer running out of ink quickly. This solved that problem. When it goes into sleep mode it will occasionally lose an image or two. At work I am able to print things that need to be printed quickly and accurately. The ease of use for our customers as well as employees! Easy access through mobile devices or computers make it simple for both parties involved when trying to communicate via email. We have not had any problems since implementing this system over 3 years ago so far. There are no issues I can think of at this time but if there were we would be sure they get fixed right away (if possible). It has been easy to implement into all departments within my organization including customer service department.