I like that it is easy to use, has many different features, and provides an overview of all your programs at once! It's not great yet but there are so many new updates coming out every month that things were getting better each time we went in. We've been using this program since 2013 and have never had any issues until recently when we started experiencing errors with our reports. This error was caused by changes made to our system. The customer service team fixed them quickly and got us back up and running again but they didn't tell me what changed.