The software is very easy to use, it has all of my favorite features such as search history/browser activity logs which I love using when conducting investigations! It's not cheap but if you are looking into this program make sure that your budget will allow purchasing multiple licenses or else be prepared with an alternative solution because there definitely isn't one out here yet (at least none available at affordable prices).
We have been able solve many crimes without any physical evidence by utilizing caseworker tools like browser histories & searches etc., we also utilize other programs in conjunction so they do work well together!!