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Ukraine, Kiev
1 Level
725 Review
66 Karma

Review on PartsW by Eric Sharp

Revainrating 3 out of 5

The PartsW Online Shopping Experience Does Not Live Up to Expectations

I recently made the decision to give PartsW, an online store that bills itself as specializing in providing customers with high-quality replacement parts for their autos, a shot. Unfortunately, my time spent with this company was filled with nothing but frustration and dissatisfaction at every turn. To begin, I found their website to have a terrible design and to be quite difficult to browse. It was difficult for me to identify the precise parts that I required, and when I finally did, the product descriptions were insufficient and omitted important information. In addition to that, their customer support was not very helpful in any way. I contacted their support team with some inquiries about a product, but the representative I spoke with appeared uninterested and was unable to provide the answers I required. When my order was finally delivered, I found that I had been wronged once more. Despite the fact that they were promoted as high-caliber replacement parts, the components that I received turned out to be of poor quality and did not fit my vehicle correctly. Because of this, I had no choice but to get replacements from a different merchant, which resulted in additional costs and further time lost. My interactions with PartsW were, on the whole, extremely aggravating and a total waste of both my time and my money. I would not suggest this online merchant to anyone looking for dependable replacement parts because their website is badly designed, their customer support is unhelpful, and the things they sell are of low quality.

Pros
  • Website that is simple to use for finding certain parts.
Cons
  • Inadequate product descriptions.