Header banner
Revain logoHome Page
Matthew Maggot photo
Myanmar, Naypyidaw
1 Level
668 Review
64 Karma

Review on Revolutionize Your Sleep With The IDealBed 3I Custom Adjustable Bed Base - Queen Size by Matthew Maggot

Revainrating 5 out of 5

Terrible customer support

The bed came with two legs that were frozen and would not adjust. I called and they sent replacements. 9 months after purchase we lost the remote. I called the seller and they sold me a replacement remote for $89! The customer service person was horrible to me. "Thanks for calling prove to me you actually bought a bed from us.” Seriously if she worked for me she would be fired. It arrived with no instructions for pairing and o one will answer the customer service line. Waited on hold for 40 minutes and then was told by a recording there was no one to take my call. Terrible customer service and I cannot believe they charged me $90 for $5 worth of electronics in a replacement remote. Cannot tell you how irritating this experience has been. I could probably re build some other products with the manuals online but apparently pairing this over priced remote is a big deep dark technical secret too import to post a PDF online! Its not a nuke launcher it’s an overpriced bed remote.

Pros
  • The sleek and modern design blends perfectly with any bedroom decor style
Cons
  • May not be compatible with certain room layouts due to size and additional assembly required