The width is not even close, maybe a narrow one crept into the box, or maybe it was a female size, in this case it was necessary to order 12W or something. Didn't get any help from support. I could return it but i just wanted to order the right one! So I can't order another one. It was assumed that w = the width of the foot for 10.5 men is almost 4 1/2 inches (the width of the shoe sole is only 3 3/4 inches). In general, the shoes fit my foot and I may need to order 2-3 sizes larger. There is no size on the shoes either, only on the packaging. Any tips?