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China, Beijing
1 Level
671 Review
66 Karma

Review on Chinatera by Josh Long

Revainrating 3 out of 5

Chinatera's Quality and Customer Service Have Both Been Very Disappointing

As a product manager for Chinatera, I was dissatisfied with the low quality of the company's offerings and the mediocre level of customer support they provided. The tools and accessories that I ordered did not meet the standards that were advertised, and as a result, I received multiple complaints from consumers who had purchased them. I tried to get in touch with their customer service staff, but they were unresponsive and unhelpful, and they provided no real solutions to the problems I was having. It was abundantly obvious that they had no intention of addressing the problem or putting things right in any way. In general, I am unable to endorse Chinatera as a trustworthy source for any merchandise, including tools, accessories, or anything else. Because of their low quality and unsatisfactory customer service, working with them is a dangerous proposition for any company or individual.

Pros
  • We guarantee timely shipment.
Cons
  • support that is not responsive.