I like that it is easy for my team members who are not IT people or have limited technical skills (like myself) as well as non-IT users of our products/services can easily access this tool. It has been useful in helping us track projects which we need approvals from other departments before they go out into production - so far no issues with ease of using product! We also used it during an audit process where one department was looking at what another business unit had done previously; very helpful when trying to understand why something happened differently than expected by their own system's rules.