I like that it has options, so if you don't know what your looking at there are guides available in case something gets missed or confusing happens during installation! Easy access from desktop as well mobile devices makes this tool very easy use especially when working remotely with clients needing support while being off site (i'm currently using xcomponent via my phone). It's not perfect but its getting much closer than other tools out their which require more training time before they're suitable enough for production environments without extensive knowledge about them first. We needed an interface between our internal office system and email management systems/apps we used such gmail etc - otherwise all emails were sent straight through into those apps instead of coming over here where someone could look up information quicker.