Header banner
Revain logoHome Page
Deejay Devarashetty photo
1 Level
1288 Review
48 Karma

Review on BugAware by Deejay Devarashetty

Revainrating 5 out of 5

Review of BugZilla to track critical infrastructure management

I don't really have any dislikes about this, everything is just fine The most useful thing about this tool is that it allows you manage your bug reports in one place rather than having them scattered across different tools or channels like Slack etc., which makes managing large-scale issues easier as well! I dislike how buggy some features are at times (like when creating new tickets). It's not always intuitive but if used properly then there shouldn't be any problems using these products for tracking down small/large scale IT related support requests within our organization.- Tracking multiple customers' request simultaneously - Reporting status progress via email / SMS notificationsBugzilla integration would have been great too!! But we're still waiting since 2 years now :( We've managed several customer service ticketing systems before including Zendesk & Freshdesktopsolutions&#x2F0ADotmail us directly from GitHub Issues page instead please :) Our main focus was primarily solving internal technical queries regarding application deployment process so far.

Pros
  • Comprehensive ticket management system with many customizable options to keep track all bugs submitted by end users, developers alongwith other employees involved during product development cycle; also helps team members report their findings while working under tight deadlines without worrying much over missing out minor details due unavailability&