I like everything about this product, but mostly it's ability as an all in one tool for tracking KPIs across departments/companies etc with ease! You can easily integrate data from many other sources such at CRM platforms or Excel sheets into CS so there isn't much missing out if they are already integrated elsewhere!! There really aren’t enough things i dislike yet because every function works well together (from email notifications when something changes right down loading info straight onto dashboards). Great overall package which has saved me hours upon days working away trying different solutions without being able get my numbers correct & stay compliant.