Header banner
Revain logoHome Page
April Taylor photo
Bolivia, Sucre
1 Level
449 Review
0 Karma

Review on πŸͺ‘ Nokaxus Office Chair Computer Gaming Chair with Lumbar Support, Massage, and Retractable Footrest in PU Leather, Backrest Adjustable 90-180 Degrees (YK-6008-BLACK S2) by April Taylor

Revainrating 5 out of 5

Great customer service

I ordered this chair to replace one of those Office Depot special items that tend to last too long when they are no longer comfortable. The pandemic forced marathon sessions in my chair that required a little more support. From the description it looked like it would fit. After a fairly simple assembly, I found the chair to be very comfortable. The BIT seat may be hard, but since they all soften over time I didn't find it overly bothersome. For a quick nap at lunchtime, being able to lie almost FIRM in the chair is great, and the lumbar and neck support are very good. My review could have taken a bad turn as something had gone wrong for about two months and the chair back stopped working. snap on one side. I didn't have time to return it to Revane, so I took a deep breath and turned to Nocaxus for help. After replying in less than a day (they are in China) they asked for a photo or some kind of video. output I sent. I pointed out what I thought the problem was and asked for some details to fix the chair. Instead, they sent me a brand new chair a few days later, no questions asked. They also contacted me to ask if I was happy. Many companies could learn something about customer service from Nokaxus. In mass production, there are inevitably occasional defects or lemons. When a company responds so kindly, quickly, and with such obvious concern for its customers, it changes the world. I would highly recommend this chair and the company.

Pros
  • Everything great!
Cons
  • Factor Set