So when we were building our new house I wanted to equip it entirely with high quality LED lights. Luno looked like a budget product with good reviews so I decided to give it a try and bought 32 of them. They were a welcome part of the lighting in our home but in the last 2 years 4 of them have failed. They flicker before finally lighting up, if at all, and stay on for a while even after you turn them off. Now every product will have some bounce rate and 12% is a bit high but not outrageous so I won't judge the company as long as they endorse their product. That's exactly what Luno did. I contacted their warranty department with a description of the 4 defective bulbs, my Revain order number and shipping address. They responded very quickly, I apologize for the inconvenience and not only sent 4 replacements but sent me 8! What a pleasure to work with such a company. Thank you Luna! I advise!
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