I like that they have been very responsive in responding my questions as well has being available through chat or phone calls if needed! They do not seem too expensive unless you need more customization than what's provided with your package (which can be costly). Sometimes it takes some time before someone responds back but overall this team works hard at making sure everything goes smoothly!! It was difficult trying out different themes/plugins when first starting an online store because there were so many options - however now i'm happy using them all since then :).