The most helpful feature about mergeamp was its ease to use for my team members who are new at this field or not familiarized in using it yet! It's very easy once you get used too!! I dislike how there isn't an upgrade path when something goes wrong ( like if someone has their account logged out ). This makes me feel as though i'm stuck without knowing what else can be done since they don’t give any support after hours either. There really needs more training options available so people aren't lost during such times where help doesn't come through till later than expected which causes issues especially now due do Covid-19 pandemic. !