The ease of use is one thing I like best about this program! It was very user friendly for my agency as well because it had all that we needed in order get started with such an important tool within minutes!! Nothing at first but once you figure out how everything works then there are no issues or complaints anymore.
We love being able so easily upload documents into cases without having them scanned again which saves us tons every month when compared against other programs where they have scanning services available. !