Review on 🖥️ NeatDesk Desktop Scanner and Digital Filing System for Home Office - Enhancing Productivity, Red by Jason Ortiz

I bought NeatDesk for PC in February 2012 after buying into the hype surrounding the ads. This is the only purchase that made me want to never buy anything again without reading the reviews first. As you can see from others, I'm not alone in the endless problems with this thing, and I suspect most if not all of the rave reviews are fakes created by the company itself. When the scanner and software combo "worked" as advertised, this was my experience: the software CD that came with it installed easily on my PC, although it required Java (slow), and saved all the scans and data in one Database, which is only available through the NeatDesk software. In fact, NeatDesk is holding your data hostage and forcing you to use NeatDesk to access it. I soon found that the software itself was very slow (much slower than any other program on my PC, including the scanning and imaging software for my flatbed scanner I bought 7 years ago. BTW, Canon make some great flatbed scanners here!) . While the NeatDesk scanner itself can scan dozens of documents per minute, it takes NeatDesk software at least 30 seconds per document to attempt the OCR magic. After this time, you will need to review the document containing the extracted data again and, in most cases, make corrections, so you can more easily scan your documents as images and organize them by filename. After scanning about 50 documents in the database, the software takes at least 60 seconds to open. Then, to switch from viewing one document to another, we wait at least 15 seconds for the switch. That's the performance I would expect if we were living in the early 90's. The program also crashed every time I tried to close it. The zombie process bundled with a broken Windows Explorer window made the computer run horribly. I had to finish the quest on this one every time. This is how chronic problems arise that go beyond horrible performance. None of the patches fixed the crashing issue. Then I decided start over on another computer and import the database. Whenever I tried that, I got nonsensical error messages. Through (a lot of) trial and error, I found that NeatDesk's exported databases are only compatible with the same version of the software that originally created the databases. So you need to install from the old hard drive and import your database instead of the current downloadable version. Then you can repair the software. However, I found that after I repaired the software, when I tried to open it, I got error messages stating that my Windows user didn't have permission to do this or that. I'm expecting permission issues on a multi-profile desktop; There was only one profile on this PC that was Administrator. This error made no sense. I haven't been able to use the software in any way unless you erase it and start over with the original CD. I emailed NeatDesk support and received a reply a few days later. I have worked in support and I understand the value of effective communication. I have provided all useful information that I could find. After several calls, each time answered for several days, the representative said he needed to call me to fix the problem and asked for an appointment. I replied with the best time to call me every day. I didn't get a response within 48 hours as promised in the email, so I kept emailing, I did not get an answer. Two weeks later, after I had already lost confidence in the product and the company and decided to get rid of them, I received another email asking for feedback on their support. I figured why bother. This company obviously doesn't care. They will never succeed as their goal is to make an initial profit, not stay in business for long. It was too late to return it so I sold it on ebay. I probably shouldn't have passed this nightmare on to anyone else, but I wanted a refund of some of the $359 I paid for this useless item. I guess I should have read the warning labels before buying; refurbished ones often seem to be on sale. NeatDesk needs to make a lot of money. I shouldn't have passed this nightmare on to anyone else, but I wanted a refund of some of the $359 I paid for this useless item. I guess I should have read the warning labels before buying; refurbished ones often seem to be on sale. NeatDesk needs to make a lot of money. I shouldn't have passed this nightmare on to anyone else, but I wanted a refund of some of the $359 I paid for this useless item. I guess I should have read the warning labels before buying; refurbished ones often seem to be on sale. NeatDesk needs to make a lot of money. but I wanted to get back some of the $359 I paid for this useless item. I guess I should have read the warning labels before buying; refurbished ones often seem to be on sale. NeatDesk needs to make a lot of money. I shouldn't have passed this nightmare on to anyone else, but I wanted a refund of some of the $359 I paid for this useless item. I guess I should have read the warning labels before buying; refurbished ones often seem to be on sale. NeatDesk needs to make a lot of money. but I wanted to get back some of the $359 I paid for this useless item. I guess I should have read the warning labels before buying; refurbished ones often seem to be on sale. NeatDesk needs to make a lot of money. I shouldn't have passed this nightmare on to anyone else, but I wanted a refund of some of the $359 I paid for this useless item. I guess I should have read the warning labels before buying; refurbished ones often seem to be on sale. NeatDesk needs to make a lot of money. I shouldn't have passed this nightmare on to anyone else, but I wanted a refund of some of the $359 I paid for this useless item. I guess I should have read the warning labels before buying; refurbished ones often seem to be on sale. NeatDesk needs to make a lot of money. I shouldn't have passed this nightmare on to anyone else, but I wanted a refund of some of the $359 I paid for this useless item. I guess I should have read the warning labels before buying; refurbished ones often seem to be on sale. NeatDesk needs to make a lot of money.