The system is user friendly with great customer service support from soft cell! If you need an excellent product that will save time, money AND help your business succeed then this software package should be one of top priorities for consideration by any organization looking at upgrading their current CRM or ERP platform (which they may not have!). We are able solve sales related issues without having multiple staff members working in tandem - we can do it all through 1 program which makes our jobs much easier as well saving us countless hours each month!!