I was recently let down by Shonmau's customer support, despite the fact that I know they provide high-quality tools and home improvement supplies. The door bell I bought from them online was broken when it finally got here. I had a bad experience with their customer support when I called for help and had to wait a long time before anyone could actually help me. It was annoying to wait around for help after shelling out a lot of cash for the merchandise. My bad experience with customer support has overshadowed the high quality of the door chime. I anticipate a certain level of service from the business I buy pricey tools and home improvement supplies from. Unfortunately, Shonmau fell short of my hopes in this respect. Based on the quality of their products, I am open to making future purchases from Shonmau; however, I am wary of the quality of customer service I can anticipate. When making a purchase, it's important to me as a customer to know that I can contact the business for assistance if I run into any issues.