I understand the item has been in use and most likely has only been tested for pickup. It turns on but shorts out and the only way to reset it is to unscrew the battery compartment cover, pull the battery out, put it back in and screw the cover back on. It's not something a 6-year-old can handle alone, and since Furby only stays active for 10-15 seconds before crashing and acting like it's dead, it's not even worth messing around with. We only paid about $15 for this item so it wasn't worth sending it back.
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