Review on Improved Wireless G USB Adapter by NETGEAR - Model WG111US by Cornelius Mosley

For the past six weeks, my business partner and I have had trouble accessing the Internet every day, often multiple times a day. The problems started with the Net Gear software not reading "Supports Windows Vista" in Windows Vista, which drastically reduced the statement "Easy Install with Smart Wizard". We were then on the tech support phone line for three or more hours. During these phone calls, we created a ticket with all the relevant information about the issue. But even with phone calls our ticket number was useless, we had to get all the information about the problem to every technician we spoke to, to repeat. Next, the technicians quickly told us to return the product because it was defective. This instruction was given shortly after the talks started with no diagnosis and we have two devices from two different editions, sometimes one works and the other doesn't. Just imagining that they think the problem is with their devices makes me very concerned about the reliability of all of their products. These devices were moved between two computers without any changes. Sometimes one works and the other doesn't, sometimes both work, sometimes neither. Our ISP is clear. We've had so much success with Clear that my business partner called them to see if they could help. Though that wasn't her problem their tech support rep helped within 1 hour and 35 minutes. During this conversation with Clear, he not only walked us through the steps that Netgear was taking, but also through other Netgear pages and control panels that Netgear either didn't know about or didn't bother to walk us through. We fixed the issue during Clear Support. In fact, Clear helped us, Netgear didn't. Based on conversations with Netgear, we believe that Netgear's technical support staff uses canned, standard answers without understanding the nature of the product. Netgear software is unreliable and their tech support is useless. I strongly recommend either use a different brand of wireless network or just leave the cables at the office or at home. You will be much happier. but other Netgear pages and panels that Netgear staff either didn't know about or just didn't care to direct us to. We fixed the issue during Clear Support. In fact, Clear helped us, Netgear didn't. Based on conversations with Netgear, we believe that Netgear's technical support staff uses canned, standard answers without understanding the nature of the product. Netgear software is unreliable and their tech support is useless. I highly recommend either using a different brand of wireless network or just leaving the cables at the office or at home. You will be much happier. but other Netgear pages and panels that Netgear staff either didn't know about or just didn't want to guide us. We fixed the issue during Clear Support. In fact, Clear helped us, Netgear didn't. Based on conversations with Netgear, we believe that Netgear's technical support staff uses canned, standard answers without understanding the nature of the product. Netgear software is unreliable and their tech support is useless. I highly recommend either using a different brand of wireless network or just leaving the cables at the office or at home. You will be much happier. We believe that Netgear technical support staff uses canned standard answers without understanding the essence of the product. Netgear software is unreliable and their tech support is useless. I highly recommend either using a different brand of wireless network or just leaving the cables at the office or at home. You will be much happier. we believe that Netgear technical support staff uses canned standard answers without understanding the nature of the product. Netgear software is unreliable and their tech support is useless. I highly recommend either using a different brand of wireless network or just leaving the cables at the office or at home. You will be much happier. either use a different brand of wireless network or just leave the cables at the office or at home. You will be much happier. we believe that Netgear technical support staff uses canned standard answers without understanding the nature of the product. Netgear software is unreliable and their tech support is useless. I highly recommend either using a different brand of wireless network or just leaving the cables at the office or at home. You will be much happier. either use a different brand of wireless network or just leave the cables at the office or at home. You will be much happier. we believe that Netgear technical support staff uses canned standard answers without understanding the nature of the product. Netgear software is unreliable and their tech support is useless. I highly recommend either using a different brand of wireless network or just leaving the cables at the office or at home. You will be much happier. I highly recommend either using a different brand of wireless network or just leaving the cables at the office or at home. You will be much happier. I highly recommend either using a different brand of wireless network or just leaving the cables at the office or at home. You will be much happier.