The agency is very easy to deal with. Nothing as such. They have been really fantastic and I have no issues or complaints to make of them. They were also very willing to look at new technologies and platforms. I did not have the opportunity to use the platform they utilised so cannot comment on the effectiveness of that. If you are looking for high quality advertising, then Guy Robertson Advertising is the agency to work with. They have demonstrated a real high standard of service and I believe this comes from the fact they are so highly regarded in the industry. We were looking for an agency to help us increase our customer enquiries and engage with prospects. They have been excellent in this, as we have found that customers are very happy to engage with us, which has lead to sales. I like that it's one-stop shop with all my business needs; emailing clients/subscribers is easy as well! It could be improved by having more templates available but this software works very effectively at what we need - keeping in touch (and out) whilst providing our subscribers with useful information about their products or services which they can then use themselves if needed.