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Madagascar, Antananarivo
1 Level
724 Review
58 Karma

Review on EWAY by Eli Saumell

Revainrating 2 out of 5

A Disappointing Encounter with EWAY's Customer Service

While EWAY does have a wide selection of electronics and auto accessories, my negative experience with their customer support has left me feeling frustrated and unsatisfied with my purchase. One of the items I ordered was broken when it finally came. When I called EWAY's customer support for help, I was met with long wait times and unhelpful representatives who didn't seem to care about finding a solution to my problem. Even though I was successful in getting a replacement for the broken item, the procedure took much longer than it should have. In sum, after dealing with EWAY's customer support, I came away feeling like an unimportant number and reluctant to return for future purchases. It's not easy to suggest EWAY because of the lack of support and attention to customer requirements, despite the impressive range of products on offer. I'm crossing my fingers that they'll take the necessary measures to enhance future interactions with customers.

Pros
  • Website that is simple to navigate, in-depth product descriptions, and feedback from previous customers
Cons
  • Shipping restrictions prevent us from serving some areas.