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Tai Waldbillig photo
Slovakia, Bratislava
1 Level
715 Review
30 Karma

Review on Edian by Tai Waldbillig

Revainrating 3 out of 5

Service to Customers That Is Disappointing, Provided by Edian Company

The most recent interaction I had with Edian Company left me feeling dissatisfied in my role as Product Manager. Although it's commendable that they make fashion a platform for celebrating individuality and self-expression, the company's customer service leaves something to be desired. Because I was having trouble with a product that I had purchased from their website, I attempted to get in touch with their customer support staff. On the other hand, I found their response time to be very slow, and when I did eventually get a response, I did not find it to be helpful in resolving the problem that I was having. In addition to this, I had some trouble navigating their website, which contributed to my overall sense of annoyance with the company. Although I admire how Edian prioritizes quality and inclusivity in the designs of their clothing, the company's customer service is in need of significant development. As a direct result of the negative experience I had with this business, I am hesitant to recommend it to other people.

Pros
  • Customer support that is both responsive and helpful
Cons
  • Sometimes customer support takes too long to respond.