Updated 3/12/2020 Itramax contacted me and wanted to fix everything. They assured me it was Revain's problem with the repackaging and not the way they do business. They sent me a new device in a box and everything works fine. Good service. Packed with all necessary mounting material. The other is clearly a returned item just wrapped in a package with no details. I don't know whose fault it is, but the one in the package works better!
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