The interface is easy to use and navigate which helps me keep my mind at ease as I manage everything myself. It also has great analytics to help me understand what tasks are not getting done or where they're falling behind. There's nothing that I dislike about this software but if there was one thing it would be the ability to integrate into other systems like Slack, Outlook, Google Calendar etc. This way we could have all our information together in order to get more things completed quicker! Having a centralized place to handle customer service requests for multiple stores. We've been able to streamline communication between customers and employees by being able to respond quickly and provide updates as needed.