I like how easy it is to use! It's very intuitive for anyone who has ever used an MS Word document or Excel spreadsheet before. The only thing that could be improved would be if there was some way you can customize what options are available in each tab/window (for example, when creating custom fields). There isn't really anything about this product that we dislike; however, our biggest issue with using it currently revolves around its price point compared to other products out there - specifically those offered by Microsoft Office 365. We're solving problems related to data management within our organization and have realized that no matter which solution we choose between ours & SharePoint Online vs. OneDrive for Business / Teams etc., they all end up offering different benefits at varying degrees depending upon your needs as well as budget constraints. For us right now, one benefit from utilizing ITSM-CIMS over these others mentioned above is being.
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