BUT - under the terms of the warranty, it can be changed without any issues. It took three weeks and cost one hundred and twenty dollars to complete (for shipping). I did not immediately respond to you, and I did not immediately send the message either because I was not in a rush. That would make things go even more quickly. 1. Describe the issue in detail in a letter that you send to the company's technical support. 2. You are sent a letter in which you are required to provide specific information regarding your flash drive (number, etc. - everything is right on it) 3. The authenticity of the flash drive is validated, and a confirmation letter containing permission to exchange the product under the warranty and instructions on how to send it is mailed out to the customer. 4. Mail the flash drive to the address provided. 5. You will be notified as soon as it arrives, and they will also let you know that a replacement is on its way to you at that time. We will provide you with a tracking number. 6. When your flash drive is finally processed through customs, you will be informed that a customs declaration form needs to be filled out by you. Within the website. Everything is straightforward and understandable (in 2022). The one and only thing that puzzled me was the requirement to include a screenshot of your correspondence with the company as part of your order confirmation. Specifically, you need to include a screenshot of the letter in which you are informed that a new flash drive has been shipped to you. There will be no additional costs incurred by you. 7. The flash drive was delivered to my house in St. Petersburg the following morning after it had been cleared through the Hong Kong customs via the Internet. She began her journey in the Czech Republic and continued it through Austria and Germany. 8. You will be supported by the same employee throughout the entirety of the exchange process. This means that all of your correspondence will be handled by a single individual, and any questions you have will receive a prompt response. I have two of them; one of them has been functioning normally without any issues for the past six months, while the other one experienced this issue. I am revising the review, and the star rating will now be increased to 5. Even after more than five years, both of my flash drives continue to function normally for me. To tell you the truth, this takes me by surprise.
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