It's easy to use as it is simple enough that even my husband can manage his own account (he helps with some of our accounts but not all). The customer service has been excellent! I have no complaints about this product at-all - everything seems very well put together & designed in such way so you don't get confused or overwhelmed by too many features/options available within their system. We are able to store important paperwork related to home improvements we make here locally which makes things easier when they need us later down the road if there needs be any questions regarding those projects etc..