The pillow arrived well packaged and on time as expected. I was really looking forward to it as I've been buying a really good pillow for a while. Unfortunately I was disappointed with the capacity, although I refilled everything I received. It still wasn't hard enough for my sleeping habits. When I contacted them to ask if I could buy extra filling, they told me that they don't sell it separately, that I would have to buy another pillow and use the filling that comes with it. It seemed rather uncustomer-oriented to me. You do the stuffing and you get a stuffed pillow and another pack of extra stuffing? Does it make sense that they can't just sell me an extra pack of the stuff they already make? I don't think and will not buy another pillow from them.
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