I like how user friendly it's interface was - especially since my experience with other software systems had been lacking! It has given our organization so much more time to prepare and plan than previously thought possible which helps us manage risk in this current climate. As an administrator using zoom grants regularly we can't imagine not having access to its features when needed.- no problems as such but would love some additional customization options if you want to do your own custom branding / colors etc. Best thing about zomgrans (currently) is ease/speed at which information flows back into CRM. Great tool considering we are small team looking after large number of projects! Ability to track progress by individual project makes things easier & quicker turnaround times too. No downside really? Needing help setting up initial set up once new staff join team. Would.