It made our tasks so much easier to do, we are able to track all client interactions in one place! I also love that you get automated emails when someone contacts us!! We were looking for something simple but effective- this fit right into what we wanted! There was nothing i disliked about it at first time use, no problems or issues really came up while using them.
This is definitely worth checking out if its anything like they say - simplicity! They have been very helpful since day 1 of starting the partnership and their customer support team has worked hard to make sure everything goes smoothly. My organization uses this system daily as well as many other systems, there's always room for improvement and innovation.