This system is easy enought use with all of our staff working in different time zones, it has made keeping up so much easier! The only thing I dislike right now about emails going out from this service are they don't provide any more information than what already was stated within their platform (we're able send an automated thank you note if needed). We have been using binaryclue's services since 2016 as well we've never had issues or complaints until recently when one customer requested multiple changes which caused some confusion but everything got fixed very quickly after contacting support team via phone chat/email etc.. Since then nothings changed just like before - still great product at affordable price!!