It's very easy to use for our small business customers who need assistance with their CRM implementation or customization needs. The support team is amazing! They are always willing to help you out no matter what time it may be in your day/weekend schedule. Nothing really at this point but I do think that they could make some improvements here an there as far as functionality goes - especially when dealing with larger organizations. Their service has been great so far though! We have used them for several different things including onboarding new employees, data migration from another system, customizing workflows within Salesforce etc.
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