First I'll say as others have said it comes with 20GB of RAM The price isn't that bad and the overall usage experience was ok but I expected to be with so much ram wouldn't have much of a problem but i had it. i'm terrible at closing tabs, i find something and want to check later and leave the tab open. a few days of this and i get 10+ tabs. here comes the problem comes in, it can't work properly with a lot of open tabs, I have a gaming laptop that I bought in 2013 and it works much better than this one, I would still give the laptop a higher rating but there I wasn't happy that he was a me If I couldn't fulfill my main request, I returned it. The problem was they charged me about $100 for the refill. I think it has become exactly 20%. I was not told there would be a restocking fee and when I called Amazon to see if I had missed anything they agreed and messaged the company. A little later I got an email from them that they could charge me this fee, so I called Amazon again and asked what was going on. They still agreed that they shouldn't have taken an assignment from me, and they're trying to fight that. I almost never write reviews but after this experience I felt that if you hesitate it can help. I'm not saying this is a terrible product but I will not buy from the seller again based on my experience. If they had communicated the restocking fee upfront, it would have been a little different, but $100 for a $470 laptop (it was when I bought it) is way too much IMOTLDR: The laptop isn't bad for the price, but I no longer trust the seller which is why my rating is so low. If you don't do a lot of things with it then the laptop is fine, but if like me you keep track of a lot then I'd look elsewhere. Edit: I just got a message from the company saying look at Amazon's return policy and the link to it and I clicked on it but it said they can only charge 20% if the return lasts longer than 30 days and i got them back in less than 20 days so i have now changed the rating from 2 to 1 because they are so incompetent they sent me proof that they cheated me out of $100
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