I like that it's an online system with many features for our CRM needs as we work from home! The search function could be more efficient - sometimes there are not enough results found during searches.
Other than those two points this is very easy software to use at anytime or anyplace you have access to internet! We were able to add all the contacts needed into one database so now everyone can see everything they need without searching multiple sources. It saves time by only needing to check once instead of finding each contact individually!