The staff is very professional in their work! They are quick to answer any questions that you may have during this process as well providing great recommendations for other products they use at SDD/SDS which we did not know about until after signing up!! I would definitely recommend SSSI if looking into an integrated solution from secure shredding through archiving solutions - all under one roof. Paper management has never been so easy or efficient before working wtih them now it's simple & streamlined paper flow within our organization (no more lost files!). They are very prompt in their response time to any questions I have had during our engagement. Great customer support! Nothing really at this point since we've worked together for about 3 months now. We have addressed all concerns from the beginning by way of emailing back and forth as well as providing information via phone call or text message when needed. Highly recommend them if you need secure shredding services! Safe disposal of confidential documents that includes legal holds.