I like that it's very easy for anyone in my organization (sales team) can access our CRM at any time from anywhere via mobile devices or desktop browsers! Also love how simple is design of this application makes even new users pick up quickly.
The only dislike so far has been trying out all different features asap during trial period but nothing too big really - just minor things such as font color could be changed/added if needed easily by us end user without having developer involved which would have taken longer process than expected before finalizing purchase decision. We use it primarily help organize customer info into one place rather then spread around multiple sources across applications we currently using.