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United Arab Emirates, Abu Dhabi
1 Level
741 Review
81 Karma

Review on FASTPRO by Brandon Patterson

Revainrating 2 out of 5

FASTPRO's customer service was disappointing.

I recently had a bad encounter with the online store of FASTPRO. Their tool selection was impressive, but their level of customer care was lacking. When I contacted their customer service team for aid because I was having a problem with one of the power tools I bought from them, I received unhelpful and unresponsive communication. It was frustrating and inconvenient that it took several tries and several days to receive any type of resolution to my problem. Additionally, I thought their prices were higher than those of other well-known names, which made it challenging to defend buying from their shop. Although their goods may be of high quality, it is difficult to suggest FASTPRO to others due to their unsatisfactory customer service and expensive prices. Overall, I was dissatisfied with my interaction with FASTPRO, and I would advise others to exercise care when dealing with them before making a purchase from their shop.

Pros
  • Costs that are both affordable and competitive
Cons
  • There are no actual stores that customers can visit to make purchases, so some customers may opt for tool companies other than FASTPRO.