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Mozambique, Maputo
1 Level
696 Review
41 Karma

Review on aokway by Kevin Hutchison

Revainrating 1 out of 5

An Online Shopper's Experience with Disappointment at Aokway

I'm always on the search for cool aftermarket parts that will make my car unique from the others. I was thrilled to discover Aokway, an online shop dedicated solely to selling vehicle parts and accessories. My interactions with the store were disappointing. To begin, it was difficult to find one's way around the website. Finding what I needed was a hassle, and the item descriptions were vague at best. The offered photographs also lacked clarity, making it difficult to envision what the final product will look like. The checkout process was a hassle when I finally located the items I wanted to buy. There were few ways to make a payment, and I had to jump through hoops to finish the deal. Even though I received a confirmation email, it didn't say when to expect my things to arrive because it didn't say when they would be shipped. When my order eventually arrived, I discovered that the things were of poor quality. I followed the measuring instructions on the internet, but they still did not fit my car properly and they looked cheap and flimsy. Even though I used sun protection creams, my car still overheated on hot days. When I contacted support to voice my displeasure, I was met with a boilerplate answer that did not address any of my issues. There were no suggestions or alternatives provided for product returns. My interactions with Aokway were negative on the whole. Customer support was unhelpful, the website was confusing, and the quality of the products was low. In my opinion, this is not the best place to find high-quality auto parts and accessories online.

Pros
  • an intuitive website interface
Cons
  • inferior product photos