This software has been extremely helpful in streamlining our sales process from beginning to end! The customer service that we have received was great as well - very friendly staff who are always willing/able answer any questions or concerns you may be having with this product at hand!! I would highly recommend using micrworks if your looking into all-inclusive SDR solution (sales & database). We've used several different CRM's over time but never found one where everything could fit together like MW does it so easily.